To guarantee the booking, we request to make a down payment of 30% (depending on the length of the stay) within two weeks.
We will monitor the situation and, if necessary, of course adjust these cancellation conditions for the benefit of our guests.
For all reservations from 01.12.2020 the following modified cancellation conditions apply:
- up to 1 month before the arrival
date free cancellation
- up to 14 days before the day of arrival
40% of the total package price
- up to 1 week before the day of arrival
70% of the total package price
- in the last week before the day of arrival
90% of the total package price
- in case of non-arrival on the day of arrival
100% will be charged
In the event of an official border or accommodation closure, you will receive the amount of the deposit as a holiday voucher (valid for 3 years).
SUBJECT TO ALTERATIONS!
In the event that you fall ill with Corona, are tested positive, have to be quarantined because of a sick relative, we recommend you to use the Hotel Storno Plus of the Europäische Reiseversicherung, which among other things covers these cases despite the pandemic.
- free of charge up to 3 months before the date of arrival
- 3 months to 1 month before arrival date: 40 % of the total package price
- 1 month to 7 days before arrival date: 70 % of the total package price
- in the last week before arrival date: 90 % of the total package price
- in the event of non-arrival on the agreed date or early departure, 100% of the total package price will be charged
Furthermore, the provisions of the Austrian hotel regulations apply.
In case of system errors, the written offer or the price list applies..