To guarantee the booking, we request to make a down payment of 30% (depending on the length of the stay) within two weeks.
We will monitor the situation and, if necessary, of course adjust these cancellation conditions for the benefit of our guests.
The following modified cancellation conditions apply to all reservations (Arrival date until 30.11.2022)::
• up to 14 days before the arrival date - free cancellation
• in the last 14 days before the day of arrival or delayed arrival - 100 % of the total arrangement price
From 01.12.2022 our regular cancellation conditions apply.
- free of charge up to 3 months before the date of arrival
- 3 months to 1 month before arrival date: 40 % of the total package price
- 1 month to 7 days before arrival date: 70 % of the total package price
- in the last week before arrival date: 90 % of the total package price
- in the event of non-arrival on the agreed date or early departure, 100% of the total package price will be charged
Furthermore, the provisions of the Austrian hotel regulations apply.
In case of system errors, the written offer or the price list applies..
In the event of an official border or accommodation closure, you will receive the amount of the deposit as a holiday voucher (valid for 3 years).
SUBJECT TO ALTERATIONS!
In the event that you fall ill with Corona, are tested positive, have to be quarantined because of a sick relative, we recommend you to use the Hotel Storno Plus of the Europäische Reiseversicherung, which among other things covers these cases despite the pandemic.